FAQ

Click the big blue GET TICKETS button on the home page, to be taken to our secure online booking system.

Select the date and performance time of your choice, and the number of tickets you would like to purchase (each slot has a limited number of tickets available, updated in real time).

You will receive an email 24 hrs before your chosen performance with everything you need to know to enjoy the show.

It will contain the link to download the ‘C-O-N-T-A-C-T’ app. You can download it using your home WIFI or with a 3G/4G connection.

App size: approximately 6MB, plus approximately 60MB when you choose the language.

If you have a problem: contact us at: hello@contact-the-show.com

We recommend you download the ‘C-O-N-T-A-C-T’ app on a secure WiFi or 3G/4G connection (app size: approximately 6MB, plus approximately 60MB when you choose the language). The link to download the app will be sent to you via email along with other useful information. Click on the link to download the app in the apps store. You will then be guided all the way through the installation process.
 
On iOS:  https://apps.apple.com/ca/app/c-o-n-t-a-c-t/id1515131000
 
On Android:  https://play.google.com/store/apps/details?id=com.touaregs.contact

I don't have a compatible smartphone, what should I do?
If your mobile phone is not an Android or iOS smartphone but you want to attend the experience, contact us via hello@contact-the-show.com

C-O-N-T-A-C-T is an entirely outdoors experience and performances will run rain, snow or shine, so please dress for the weather! (toque, gloves, good boots, warm coat, umbrella, etc..)

Also don’t forget your smartphone! And please make sure the battery is sufficiently charged. The experience will last 45 minutes.

Make sure that your data plan allows you to have your 3G/4G activated at all times to stay connected to the audio stream of the application.

Remember to charge and bring your your smartphone and headphones (you will not be allowed to put your phone on loud/speaker mode).

Please arrive about 10-15 minutes before the performance starts in order to allow enough time to get your ‘C-O-N-T-A-C-T’ app ready.

Locate an onsite staff member and inform them you’ve arrived. C-O-N-T-A-C-T staff will be easy to spot.

Open the ‘C-O-N-T-A-C-T’ app and enter your phone number. You will then gain access to the virtual waiting room. You will be asked to confirm that you are ready. Press ‘I'm here’. The experience has started.

From then on, please do not close the app. You can however lock your phone and put it away whilst you enjoy the performance.

Raise your hand and an onsite staff member will come to help you.

It is possible that a technical problem is being resolved - in this case the session could be delayed by up to 5 minutes.

Log onto the ‘C-O-N-T-A-C-T’ app, enter your phone number and you will access our virtual waiting room. You’ll automatically sync with the rest of the audience and be able to join the action.

Please be aware that around 10 minutes after the start of the show, the actors will have started to move from their beginning position… If you arrive too late, you might not find the group!

Yes, however the youngest child should be able to stay focused during the whole experience.

C-O-N-T-A-C-T will be strictly following all Covid-19 safety rules and regulations set forward by the local and provincial health authorities.

Limited tickets will be available for each performance to allow for ample space between all audience members, cast and crew. During the performance please remember to social distance from anyone that is not in your household.

We kindly encourage all audience members to wear a mask while they are experiencing C-O-N-T-A-C-T. 

C-O-N-T-A-C-T is an experience that can be accessed and enjoyed by audiences of all physical abilities. Please be aware that C-O-N-T-A-C-T is unseated and will involve moving from one location to another.

Each location is suitable for people with wheelchairs and mobility scooters.

We recognise that accessibility queries vary from person to person. To make sure that all are catered for personally, we ask you to email hello@contact-the-show.com so we can contact you with more information.

It is possible to change the name on the ticket up to 48 hours before the start of your session. 
 
To make a modification, you must contact us via hello@contact-the-show.com and give us the contact details of the new ticket holder (phone number, email…)

Once you have booked your tickets, you will automatically receive a confirmation email for your chosen performance. In that confirmation email you will find detailed information of precisely where to meet your group. If you did not receive the email, please contact us via: hello@contact-the-show.com  

In the event of rain or snow, the performance will still go ahead. We ask that you check the forecast and dress for the weather. (Winter coat, Toque, Gloves, Boots etc.)

A performance will only be canceled in the event of extreme weather conditions that make it unsafe for our cast, crew and audience members. In this case, we will contact all purchasers to arrange for their tickets to be rescheduled for a future performance. 

In the event of illness, quarantine, or other special cases, contact us 24 hours in advance of your performance.